Delivery & Communication Policy

At {{ MyHelper::getSiteSettingValue(26, 'Alleppey Boating') }}, we provide digital booking services for houseboat experiences. This policy outlines how we deliver booking confirmations, vouchers, and other important documents to our customers.

Since we offer service-based bookings rather than physical products, our "delivery" refers to the digital transmission of booking documents and the provision of our houseboat services.

Booking Confirmation

Upon successful completion of your booking and payment:

• You will receive an instant booking confirmation via email
• Confirmation includes your booking reference number, booking details, and payment receipt
• Confirmations are typically sent within 5 minutes of booking completion
• SMS confirmation is also sent to the registered mobile number

Our houseboat services are delivered according to the following schedule:

Check-in Process

• Standard Check-in: 12:00 PM on your booking date
• Early Check-in: Available on request (subject to availability)
• Location details and directions will be provided in your confirmation email